Shipping & Returns

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At Dorothy Prentice Aromatherapy®, we take great care in preparing and packaging every order so that your products arrive safely and beautifully presented. Our fragrances, aromatherapy products, bath and body collections, and gift sets are carefully prepared for your enjoyment.
 

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.
 

During holidays, special promotions, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will make reasonable efforts to contact you.
 

Shipping

Shipping options and estimated delivery times are displayed during checkout and may vary depending on your destination, shipping method, and availability of the products ordered.
 

Once your order has shipped, you may receive a shipping confirmation containing tracking information when tracking is available.

Please note that delivery dates are estimates and are not guaranteed. Dorothy Prentice Aromatherapy® is not responsible for delays caused by the carrier, weather, natural disasters, customs processing, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
 

Shipping Address

Please carefully review your shipping information before completing your purchase.
 

Dorothy Prentice Aromatherapy® cannot be responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information shortly after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist you before the order is shipped.
 

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product or shipping price and are the responsibility of the customer.

International delivery times may also vary due to customs clearance and local postal or delivery services.
 

Damaged or Incorrect Items

We carefully package our products before shipment. If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
 

Please provide:

• Your order number

• A description of the issue

• Photographs of the damaged product and packaging, if applicable
   

We will review the situation and work with you to determine an appropriate resolution.
 

Returns

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We want you to be happy with your purchase. If you would like to request a return, please contact us before sending any products back.

Because our products include fragrances, personal-care products, bath and body products, and other items intended for personal use, certain products may not be eligible for return once opened or used.

Returned products should generally be:

• Unused and unopened

• In their original packaging

• In resalable condition

• Accompanied by the original order information

Return shipping costs may be the responsibility of the customer unless the item was received damaged, defective, or incorrectly supplied.
 

Non-Returnable Items

For health, hygiene, and product integrity reasons, opened or used personal-care, bath, body, and fragrance products may not be eligible for return.

Customized, personalized, promotional, or special-order items may also be excluded from our standard return policy.
 

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.
 

Exchanges

If you receive an incorrect, damaged, or defective product, please contact us so that we can review the issue and determine whether a replacement or another appropriate resolution is available.
 

Contact Us

If you have questions about shipping, returns, exchanges, or an existing order, please contact us:

Dorothy Prentice Aromatherapy®
Phone: 1 (703) 863-9464
Email: dprentice@aol.com
 

We are committed to providing a thoughtful and positive shopping experience from the moment you place your order to the moment your products arrive.
 

Last Updated: October 2026